Terms & Conditions Australia

HOW DOES THE CUSTOM BOARD PROCESS WORK?

• 1 – We go over your order details with you and provide a 3D simulation of the surfboard based on the previous conversation with the shaper.
• 2 – We require a 50% deposit upfront and we accept only bank transfers.
• 3 – This deposit is refundable up until the board is shaped, after this step if the client decides to give up on the order, the deposit will not be reimbursed.
• 4 – Once the board is shaped it will start the glassing process, we use First Glass factory to glass our surfboards, the whole process usually takes in between 3 to 4 weeks.
• 5 – We will get in contact when the surfboard is ready, the board should be picked at First Glass factory but they cannot collect any payments on our behalf. We will ask the client to transfer the remaining amount and only after this payment is done the surfboard will be authorized to be picked at First Glass.
• 6 – After we receive the full payment of the board the client will receive an invoice from us.
• 7 – Contact us for shipping information

HOW LONG AFTER I PICK THE BOARD CAN I SURF?

It is extremely IMPORTANT to wait at least one week for the resin to cure after the surfboard is glassed, as soon as the resin smell disappears off the board and near the fin plugs it is ready to use.
If the surfboard is used before the resin is cured it can damage or break easier, we do not account responsible if that happens during this period.

LIMIT THE EXPOSURE TO SUNLIGHT & HEAT

Sunlight & heat are direct enemies of surfboard construction. All resin has what’s called a Glass Transition Temperature – which is the temperature at which the normally solid-state resin that is saturating the fiberglass cloth surrounding the foam core of your surfboard becomes so hot that it can become soft and malleable, and can therefore waffle, deform, delaminate (fiberglass seperates from the foam), etc. Once the resin cools back down below the glass transition temperature, it will reharden – however, to whatever deformed shape it became when it was too hot. While these temperatures will differ from manufacturer to manufacturer, the approximate glass transition temperatures for polyester resin is around 140 degrees F and epoxy resin is only 120 degrees F. Those temperatures are EASILY REACHED inside a car on a hot summer day. So, simply put:
Do NOT leave your board:

• In your car
• On top of your car
• Laying in the sun
• Leaning against heat vents in your house
• Preferably not in an un-climate controlled garage